Tag Archives: broadband

Tiscali whips the broadband out from under 186k’s feet

186k, the broadband provider, have been cut off by Tiscali, as the two companies get enthralled in a legal fist fight.  Although it is not certain how many customers have been affected by the move, 186k have attempted to make it clear to their users that they are not closing down and everything should clear up.

However, Tiscali have a different view on the matter, and when 186k users attempt to contact Tiscali to migrate their internet connection to another ISP, Tiscali is telling them that 186k has “shut down” and is “no longer in the market”.  Who is telling the truth?

186k are adamant to have their clients know that they are still very much alive and have released a statement explaining so.  “None of these accusations has any foundation. 186k is a wholesale ISP with a customer base covering broadband, dedicated servers, collocation, leased lines, telephony and other information technology related services. Of its wholesale broadband customer base, only a small percentage was serviced by Tiscali, with the remainder provisioned with BT Wholesale,” said the statement from 186k.

However, Tiscali have released a statement saying, “The Wholesale Broadband Agreement with 186k has terminated. In consultation with Ofcom, Tiscali is providing continuity of service in the form of temporary access to all users that are on the Tiscali Network.

“We have provided MAC codes in bulk to 186k to enable it to move its reseller bases and we have also put in place a process to provide MAC codes to all direct customers. This process is in line with other wholesale providers within our industry,” continued the statement from Tiscali.

However, many customers are still waiting for the MAC codes, allowing them to migrate to another ISP, and many have attempted to get hold of 186k without any luck whatsoever.  The whole situation is sketchy and it seems as though the ones that are suffering are inevitably the customers.

186k’s statement went on to discuss how they could not go into any detail about the situation due to the legal nature of the issue, saying, “There is an ongoing legal dispute and High Court action between 186k and Tiscali which we cannot comment on further at this stage. It is unfortunate and unfair that end users have been inconvenienced by this dispute. 186k would like to reassure its customers that it is continuing to do everything possible to restore service to those affected by Tiscali’s actions.”

Tiscali are struggling, as are many corporations, through the economic downturn, and they have made the news today as they have announced that they will be making 250 job cuts at its Italian unit.  However, the company are claiming that the cuts will be made in an attempt to improve their profitability.  The company are also in talks with BSkyB about selling on their British assets.

Virgin Media target illegal downloading in 2009

As Virgin Media reveal their outstanding new 50 MBPS Broadband package, talks are emerging about how the company will be tackling the ever increasing problem of illegal downloading.  Virgin Media’s new package claims to allow a high speed connection to the Internet, that they “don’t slow down”, in an attempt to woo customers over to their service, but with new customers comes the odd illegal downloader.

Virgin have announced that they will be bringing in steps to secure the flow of illegal downloading is stopped in its tracks, or at least slow it down.  Virgin Media claim that their current capping policy for heavy downloader’s allows the other 95 per cent of customers to enjoy unfaltering connections and speed.

However the new plans by the company will aim at specific traffic and will come in to effect mid way through next year.  A spokesman for Virgin Media gave some insight into the new path the company is taking.  He said, “Broadband has become integral to delivering home entertainment services and with data consumption growing rapidly, we are exploring new ways to enhance our product offering. Part of this involves intelligent monitoring and understanding the way people use our broadband service.”

Neil Berkett, Virgin Media chief executive, has also stated that the company is still aiming to introduce a new advertising technology, similar to the method used by Phorm, that has been heavily criticised in the past for breaching the privacy of Internet users.

“There will be a point in time when we use the intelligence of our network for targeted advertising, will it be with Phorm, will it be with a modification of their product? I think it is a technique, but it is not something I want to rush into. We have got a fantastic brand and we want to take our customers with us,” claimed Berkett.

However, the introduction of the ultra-speedy broadband package from Virgin Media has provided some cause for concern for its users.  Principal analyst at Forrester Research, Ian Fogg, is claiming that as more people turn to Virgin Media for super-fast broadband, their speeds will be cut down, dramatically.

Fogg said, “The reality will be a bit different. How successful it will be is how successful Virgin Media will be with customers. The more customers that sign up, the lower the speeds customers will actually receive, because of the way the network is structured.”

However, Virgin Media have become obviously defensive on the subject claiming that their customers on their 50 MBPS package will be receiving a minimum speed of 45 MBPS around 80 per cent of the time.  Berkett tried to pound home the importance of the new package, how it was a revolutionary move and not something that should be taken lightly.  He said, “We’re not just launching a product, we are catalysing a step change in the UK’s development.”

Still the pressure is on Virgin Media to control the amount of illegal downloading that will inevitably slow down other users.